Shipping Policy

Virozone is committed to providing reliable shipping and a smooth delivery experience. Some products may be shipped by different carriers or fulfillment partners.

Order Processing

Orders are typically processed within 1–2 business days after payment is completed.

Orders generally are not processed, shipped, or delivered on weekends or holidays. Processing may take longer during high-demand periods, promotions, or holidays.

Shipping Costs and Delivery Estimates

Shipping options depend on the items in your order and your delivery address. Enter your address at checkout to view the available shipping options, charges, and delivery estimates before paying.

Eligible products shipped by Virozone qualify for free Standard shipping within the United States. This shipping option has an estimated transit time of 1–2 business days, in addition to order processing time.

Products fulfilled by our supplier partners use shipping rates and transit estimates calculated for the items and destination. These products do not all qualify for free shipping or the same delivery time. The applicable options and charges are shown at checkout.

Orders containing products from different fulfillment locations may have separate shipping charges and arrive in separate packages. Review the shipping options and total charge at checkout.

International delivery is available only where checkout offers a shipping option for your address and items. International charges and transit estimates vary by carrier, supplier, and destination.

Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, weather, address issues, and high shipping volumes may affect delivery.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing the carrier and tracking information.

Please allow 24–72 hours after shipment for tracking updates to appear.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun. Incorrect or incomplete information may cause delays, failed delivery, or additional shipping charges.

Delayed, Lost, or Stolen Packages

If your package is delayed, first check the tracking information and contact the carrier when appropriate. You may also contact Virozone so we can review the order and provide available assistance.

Virozone is not responsible for theft after a carrier confirms delivery to the address entered during checkout. However, we will assist with available carrier claims or delivery investigations when possible.

Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged item, shipping package, and shipping label so we can review the issue.

Contact Us

Email: virozone2026@gmail.com
Phone: 580-713-6292