Shipping Policy

Virozone is committed to providing reliable shipping and a smooth delivery experience. Some products may be shipped by different carriers or fulfillment partners.

Order Processing

Orders are typically processed within 1–2 business days after payment is completed.

Orders generally are not processed, shipped, or delivered on weekends or holidays. Processing may take longer during high-demand periods, promotions, or holidays.

Estimated Delivery Times

Delivery times vary depending on the destination, product, carrier, and fulfillment location.

• United States: 3–7 business days after processing

• International orders: 7–20 business days after processing

Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, weather, address issues, and high shipping volumes may affect delivery.

Some orders containing multiple products may arrive in separate packages.

Shipping Costs and Free Shipping

Free shipping is available on selected products and eligible orders. Eligibility will be displayed on the product page or during checkout.

If an order does not qualify for free shipping, the applicable shipping charge will be displayed at checkout before payment is submitted.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing the carrier and tracking information.

Please allow 24–72 hours after shipment for tracking updates to appear.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun. Incorrect or incomplete information may cause delays, failed delivery, or additional shipping charges.

Delayed, Lost, or Stolen Packages

If your package is delayed, first check the tracking information and contact the carrier when appropriate. You may also contact Virozone so we can review the order and provide available assistance.

Virozone is not responsible for theft after a carrier confirms delivery to the address entered during checkout. However, we will assist with available carrier claims or delivery investigations when possible.

Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged item, shipping package, and shipping label so we can review the issue.

Contact Us

Email: virozone2026@gmail.com
Phone: 580-713-6292