Refund and Return Policy

We have a 90-day return policy. You have 90 days after receiving an eligible item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it—unworn or unused, with tags when applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at virozone2026@gmail.com.

Approved returns must be sent to:

Virozone
1217 NW Sheridan Rd, Suite 1038
Lawton, OK 73505
United States

If your return is accepted, we will provide a return shipping label when applicable, along with instructions explaining how and where to send your package. Items returned without prior authorization will not be accepted.

For questions about a return, email virozone2026@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us immediately if an item is defective or damaged, or if you receive the wrong item. We will review the issue and work to make it right.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalized products

• Opened or used personal-care and beauty products

• Hazardous materials, flammable liquids, or gases

• Final-sale items

• Gift cards

Contact us before purchasing if you have questions about whether a specific product is eligible for return.

Exchanges

The fastest way to receive a different item is to return the original eligible item. Once the return is accepted, place a separate order for the replacement.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable laws and exceptions.

The item must be returned in the same condition in which it was received—unworn or unused, with tags when applicable, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you after receiving and inspecting your authorized return and inform you whether the refund has been approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at virozone2026@gmail.com.